Showing 1–16 of 23 results

negotiation skills workbook



This negotiation skills training toolkit offers practical techniques and approaches to negotiation, whilst supporting participants to practice these in a safe and supportive environment, using situations that are ‘real’ to them.

working through change workbook

Working Through Change


To support participants to develop practical tools and techniques to help them work through change.  The toolkit enables participants to share their concerns and hesitation in relation to change, whilst developing personally to be ‘change ready’ in the future.

problem solving workbook

Problem Solving


Problem solving training materials that will support participants to understand the key principles associated with problem solving within their organisation. 

influencing skills workbook



This toolkit will develop participants confidence when influencing, by equipping them with a range of techniques and approaches they can call on in any influencing situation.

Decision making workbook

Decision Making


This toolkit supports participants in exploring the decision making process and identifying the key tools to make effective and robust decisions.  

communication skills workbook



This toolkit is fundamental for anyone (at any level) who wishes to understand more about the crucial aspects of communication and how to be more effective at day-to-day communication with people at all levels.

Assertiveness workbook



This toolkit is designed to help delegates understand the component parts of being assertive, the different styles of individuals and the role they play in communication.

commercial awareness workbook

Commercial Awareness


A comprehensive, yet practical toolkit that equips participants with the fundamental skills and capabilities to become more commercially astute.

Maximising results workbook

Maximising Results


This toolkit supports participants to understand the key components that will help them to achieve results and ensure others understand the importance of having a focused outlook.

Managing Key Performance Indicators

Managing KPIs


This toolkit offers practical ways to manage KPIs (Key Performance Indicators) and allow all levels to fully understand their relevance and importance to their organisation; including how to effectively manage their own KPI’s and those of others.

Customer service workbook

Customer Service


This toolkit supports participants to challenge and enhance the customer experience they offer.  

Performance management workbook

Performance Management


This toolkit supports participants to understand the key components of performance management, developing their understanding of it as an on-going process, requiring attention and management,  whilst providing them with the tools and techniques to effectively meet this demand.

Driving high performance through coaching

Driving High Performance Through Coaching


This toolkit is a crucial element of a managers armoury, equipping them with practical techniques to have ‘challenging’ conversations; improve poor and average performance; and ensure high performers remain high performers.

Leading change workbook

Leading Change


This toolkit focuses on providing a practical structure for implementing and embedding change in the participants’ teams. By drawing on proven change models, participants are supported in applying their learning to ‘real’ change situations.