Decision Making


This toolkit supports participants in exploring the decision making process and identifying the key tools to make effective and robust decisions.  



We make hundreds of decisions every day; whether they are conscious or subconscious, sound decision-making is a primary task of, and expectation for, managers. However, in the fast pace of business today, time is often not spent thinking about the question that needs answering, which leads to decisions being made based on the symptoms and not the root cause. This doesn’t necessarily result in bad decision-making per se, but often we have to change our decisions, when the root cause re-surfaces, leaving colleagues with a sense of ‘changing minds’ which can make implementing future decisions challenging for managers.

This toolkit contains practical and pragmatic principles and tools to develop decision-making capabilities and can also be used in conjunction with the Problem Solving training toolkit.

Workshop Content:
  • Understanding the importance of decision-making and the link to problem-solving
  • Exploring conscious and subconscious decision-making
  • Defining the principles for effective and robust decision-making
  • Identifying the decision-making process
  • Evaluating information and data to consider which options to take
  • Communicating and implementing decisions effectively.
Learning Outcomes:

As an outcome of this development, delegates will be able to:

  • Explain the importance and benefits of decision-making
  • Proactively collect, analyse and use information for effective decision-making
  • Identify ways of breaking down information successfully, so that it is user-friendly and fit-for-purpose
  • Apply a range of decision-making techniques to everyday issues and problems
  • Develop effective ways of communicating decisions, in order to gain support and buy-in from others.
Toolkit Content:
  • Script (workshop)
  • Powerpoint
  • Materials Check List
  • Joining Instructions
  • Trainer Guidance
  • Flip Chart Guide
  • Workbooks
  • Activity Briefs/Supporting Materials
  • Evaluation Form


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