We make hundreds of decisions every day; whether they are conscious or subconscious, sound decision-making is a primary task of, and expectation for, managers. However, in the fast pace of business, time is often not spent thinking about the question that needs answering, which leads to decisions being made based on the symptoms and not the root cause. This doesn’t necessarily result in bad decision-making per se, but often we have to change our decisions when the root cause re-surfaces, leaving colleagues with a sense of ‘changing minds’ which can make implementing future decisions challenging for managers.
This toolkit contains practical and pragmatic principles and tools to develop decision-making capabilities and can also be used in conjunction with the Problem Solving training toolkit.
As an outcome of this development, delegates will be able to: