This toolkit is designed to help delegates understand the component parts of being assertive, the different styles of individuals and the role they play in communication.



This interactive workshop will enable participants to explore the concept of assertiveness and the important role this plays in everyone’s day-to-day life.

Assertiveness is often something that we shy away from and choose to avoid, rather than face up to. Developing assertiveness does not need to be difficult. Participants will learn what contributes to different levels of assertiveness and will be able to identify techniques to build their own confidence and capability to be more assertive.

Workshop Content:
  • Understanding personal assertiveness strengths and limitations
  • Identifying situations that cause challenges on a day-to-day basis
  • Exploring why conflict happens and developing plans to overcome this in an assertive manner
  • Planning to be assertive and finding inner confidence
  • Learning how to apply assertive techniques to achieve a positive and productive outcome.
Learning Outcomes:

As an outcome of this development, delegates will be able to:

  • Understand and recognise what assertiveness is, and know when and why to apply it
  • Explain their own and others’ rights and responsibilities with respect to communication
  • Identify why conflict happens and how to use resolution techniques
  • Stand their ground and be forthright in approach
  • Apply assertiveness techniques to everyday challenges.
Toolkit Content:
  • Script (workshop)
  • Powerpoint
  • Materials Check List
  • Joining Instructions
  • Trainer Guidance
  • Flip Chart Guide
  • Workbooks
  • Activity Briefs/Supporting Materials
  • Evaluation Form


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