Showing all 8 results

commercial awareness workbook

Commercial Awareness


A comprehensive, yet practical toolkit that equips participants with the fundamental skills and capabilities to become more commercially astute.

Maximising results workbook

Maximising Results


This toolkit supports participants to understand the key components that will help them to achieve results and ensure others understand the importance of having a focused outlook.

Managing Key Performance Indicators

Managing KPIs


This toolkit offers practical ways to manage KPIs (Key Performance Indicators) and allow all levels to fully understand their relevance and importance to their organisation; including how to effectively manage their own KPI’s and those of others.

Customer service workbook

Customer Service


This toolkit supports participants to challenge and enhance the customer experience they offer.  

Performance management workbook

Performance Management


This toolkit supports participants to understand the key components of performance management, developing their understanding of it as an on-going process, requiring attention and management,  whilst providing them with the tools and techniques to effectively meet this demand.

Driving high performance through coaching

Driving High Performance Through Coaching


This toolkit is a crucial element of a managers armoury, equipping them with practical techniques to have ‘challenging’ conversations; improve poor and average performance; and ensure high performers remain high performers.