Performance Management


This interactive and practical event focusses on developing participants understanding of performance management as a continuous process, requiring ongoing attention and management. Learners will be provided with a range of tools and techniques to equip them to become great performance managers.



Performance management is something that typically does not receive the attention it requires. Rather than being a fundamental element of management within an organisation, it is often overlooked, resulting in a lack of focus on results, low motivation and low engagement from employees. Many people are unclear about what constitutes performance management. Frequently, people may have had poor experiences, making the process challenging for managers to deliver effectively. Our performance management training provides the perfect solution to these challenges.

The training materials guide learners to understand the value of performance management to the individual, the manager and the organisation. Participants will reflect on the barriers that prevent them actioning performance management consistently, developing mechanisms to over each. Contextualising the ‘golden thread’ is covered, providing learners with an understanding of how SMART goals and objectives connect back to the business, creating organisational alignment.

The training session navigates the identification of effective measures and ways of monitoring goals/objectives; providing the opportunity to practice their new skills on real team member objectives.

The final modules of the performance management training session cover the crucial role of timely feedback and having difficult conversations. Participants will explore and apply feedback approaches to real scenarios, in addition to spending time practising models that will enable them to face into tough conversations with courage and confidence.

The workshop includes all the fundamental principles to help your learners develop as great performance managers.

Learning Outcomes

As an outcome of this development, delegates will be able to:
  • Explain the link between performance management and achieving business results
  • Understand how to set SMART performance management objectives and monitor and measure performance against these
  • Carry out effective one-to-one discussions, focusing on the achievement of performance objectives and development opportunities
  • Confidently manage difficult performance issues and have challenging conversations
  • Provide motivational and developmental feedback
  • Review the challenges they face in their team and develop action plans to address these.

Training Content

  • Understanding what performance management is and what the performance management cycle looks like
  • Identifying the value of performance management
  • Setting SMART objectives
  • Measuring and monitoring performance
  • Developing robust performance/development plans
  • Delivering effective feedback
  • Managing poor performance
  • Having difficult conversations
  • Performance reviews in practice (practical application)

Training Breakdown

  • Welcome and Scene Setting
    • Performance Management training overview and objectives
  • Performance Management in Context
    • Uncovering the value
    • What’s involved across the whole performance cycle
    • Establishing the ‘what’ and the ‘how’
    • Exploring barriers and strategies to overcome each
  • The Golden Thread
    • Contextualising the golden thread
    • Understanding the different types of objectives
    • How to identify gaps in competence
    • Applying SMART in practice
    • Organisational alignment flow
  • Measuring and Monitoring
    • Identifying the right measures and ways of monitoring
    • Building objectives and measures in practice
  • Feedback
    • Identifying the importance of feedback
    • Sharing the barriers
    • Exploring feedback approaches
    • Feedback in practice
  • Difficult Conversations
    • Managing poor performance
    • Spotting the warning signs
    • Exploring techniques to facilitate difficult performance conversations
    • Applying the techniques
  • Performance Reviews
    • Preparing to deliver performance reviews
  •  Commitment to Action

Training Duration

  • Full day

Training Materials Included

  • Script (Workshop)
  • PowerPoint
  • Materials Checklist
  • Joining Instructions
  • Trainer Guidance
  • Flip Chart Guide
  • Workbooks
  • Activity Briefs/Supporting Materials
  • Learning Evaluation Form

Additional information

Delivery Method


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