Some of the most successful companies have one thing in common – incredible customer service. These businesses go out of their way to make their customers feel appreciated, understood and cared for. The end result of this is simple and powerful – a strong connection to the customer that goes deeper than the normal company-customer relationship.
This workshop will help participants to challenge and enhance the customer experience they offer. By reviewing and setting customer focused objectives, defining the supporting strategy and identifying the key leadership techniques to drive customer focus through their teams, participants will develop the essential skills to drive customer focus.
As an outcome of this development, delegates will be able to: