Having Difficult Conversations


This masterclass is designed to equip participants with the skills and techniques to challenge performance and face into difficult conversations.



Whether the feedback is for operational or behavioural performance reasons, participants will be challenged to apply the tools and techniques provided to ‘real’ situations they are dealing with.

The session will explore the barriers and challenges participants feel they face, establishing approaches to overcome these. The key principles of giving structured, honest and objective performance feedback will be explored, along with developing an approach that will enable them to prepare for many of the common responses they will face, with a view to improving the performance of the individuals concerned.

The toolkit is aimed at helping people to develop the confidence and competence to face into difficult conversations in a timely and consistent manner.

Master Class Content:
  • Exploring the barriers that prevent difficult conversations and the type of difficult conversations faced
  • Recognising the root causes and warning signs of poor performance
  • Exploring models that help to shape courageous conversations
  • Understanding and recognising the responses they will face
  • Applying models and techniques to ‘real’ performance challenges.
Learning Outcomes:

As an outcome of this development, delegates will be able to:

  • Understand the causes and recognise the warning signs of poor performance
  • Understand how to provide constructive and timely feedback
  • Apply models and techniques to help prepare for and shape effective and courageous conversations.
Toolkit Content:
  • Script (master class)
  • Powerpoint
  • Materials Check List
  • Joining Instructions
  • Trainer Guidance
  • Flip Chart Guide
  • Workbooks
  • Activity Briefs/Supporting Materials
  • Evaluation Form


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