Problem Solving

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Problem solving training materials that will support participants to understand the key principles associated with problem solving within their organisation. 



Training Central have created these in-depth problem solving training materials to support participants to understand the key principles associated with problem solving within their organisation.  By exploring the key stages of the problem solving process, participants will be equipped with the necessary tools and techniques to confidently solve problems in a way that is outcome focused and adds value to the organisation.

In many instances individuals do not know how to go about solving problems, other than by their own instinct and what they have picked up from others’ experience through their careers.  This toolkit provides the essential tools and techniques to approach problems in an analytical and pragmatic way, ensuring that all contributing factors and solutions are identified with the organisation in mind.

Problem solving training can be supported with our Decision Making Training Toolkit.

Workshop Content:
  • Understanding the problem solving process
  • Identifying the root cause of problems
  • Using analytical thinking to assess problems in a step by step approach
  • Breaking down problems into manageable chunks
  • Identifying who owns the problem – is it yours to solve?
  • Identifying outcome focused solutions
  • Using techniques to evaluate ‘fit for purpose’ solutions
  • Applying problem solving techniques to ‘real’ problems
  • Developing a problem solving action plan
Learning Outcomes:

As an outcome of this development, delegates will be able to:

  • Identify and explain the real problem that requires solving
  • Successfully use analytical thinking as part of the problem solving process
  • Critically analyse problems to ensure time and effort is well used in the problem solving process
  • Use a structured and practical approach to solving problems
  • Apply a range of problem solving techniques to explore options
  • Evaluate and select an outcome focused solution that meets the needs of the organisation
Toolkit Content:
  • Script (master class)
  • Powerpoint
  • Materials Check List
  • Joining Instructions
  • Trainer Guidance
  • Flip Chart Guide
  • Workbooks
  • Activity Briefs/Supporting Materials
  • Evaluation Form


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