Driving High Performance Through Coaching


This interactive and practical event focusses on coaching as a way of managing people – a skill all modern-day managers can develop to drive high performance for themselves, their people and their organisation. Perhaps more importantly, this training content will enable managers to sustain high-performance.



Improving employee performance through coaching is something that is not typically given the time and respect it is due. Despite this, the phrase ‘coaching for high performance’ has undoubtedly increased in use over the previous two decades. So, whereas the term coaching is widely known and familiar in management speak, it is not always common in practice. Our coaching for performance training materials enables organisations to plug this gap, developing the coaching skills of learners and allowing them to improve employee performance.

The training materials guide learners to understand how to create an environment that is appropriate for coaching, supporting them to be able to define what high performance means and hold people to account. Learners will understand how and when to balance coaching with directing, gaining in-depth knowledge and practice of the GROW coaching model.

The training session navigates the tricky and challenging conversations that frequently stall or inhibit people’s willingness to coach. Consequently, learners will develop strategies to overcome these, along with being able to apply feedback models that enable others to learn and grow.

Coaching is a crucial element of any people manager’s armoury, and this toolkit will provide participants with practical techniques to develop highly effective coaching skills. These skills can be used in everyday working life, to encourage people to maximise their potential, to be the very best version of themselves and to deliver sustainable high performance.

Learning Outcomes

As an outcome of this development, delegates will be able to:
  • Raise their awareness of and understanding that improving employee performance through coaching is a balance of tasks and behaviours
  • Make the best use of the latest coaching models to structure and ensure effective performance conversations
  • Identify and maximise performance conversations through corridor coaching and feedback
  • Understand the importance of timely feedback and the techniques to make feedback effective
  • Understand how to set robust performance management goals and objectives that contribute to business results and culture
  • Use appropriate models to support having challenging performance conversations.

Training Content

  • Identifying what high performance truly looks like for people in your organisation and teams
  • Understanding the importance of self-awareness as a coach
  • Using models and approaches to get the most out of everyday coaching interactions
  • Exploring the opportunities to coach and knowing when not to coach
  • Developing coaching as a language choice through the development of high-quality coaching questions
  • Using models to support challenging (task and behavioural) conversations
  • Understanding the importance of the goal-setting that drives performance
  • Exploring the importance of timely and effective feedback.

Training Breakdown

  • Welcome and Scene Setting
    • Driving High Performance through Coaching overview and objectives
  • Defining High Performance
    • Defining what good looks like
  • Getting the Foundations Right
    • What is coaching?
    • Coaching is
    • The differences
    • Coaching skills
  • Self-awareness of the coach
    • The need
    • Raising self-awareness
  • Creating the Right Environment
    • Group Coaching
    • Gaining balance
    • Push and Pull
    • My approach
    • Pull tactics
  • Knowing When to Coach
    • Coaching situations
    • When not to coach
    • Optimum coaching time
  • Coaching Through GROW
    • GROW coaching
    • Coaching conversations
    • GROW questions
    • GROW in practice
  • Feedback and Coaching
    • Tools and techniques
    • Feedback in practice
  • Handling Challenging Conversations
    • The first sixty seconds
  • Commitment to Action

Training Duration

  • Full day

Training Materials Included

  • Script (Workshop)
  • PowerPoint
  • Materials Checklist
  • Joining Instructions
  • Trainer Guidance
  • Flip Chart Guide
  • Workbooks
  • Activity Briefs/Supporting Materials
  • Learning Evaluation Form

Additional information

Delivery Method


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