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commercial awareness workbook

Commercial Awareness

£500.00

A comprehensive, yet practical toolkit that equips participants with the fundamental skills and capabilities to become more commercially astute.

Maximising results workbook

Maximising Results

£500.00

This toolkit supports participants to understand the key components that will help them to achieve results and ensure others understand the importance of having a focused outlook.

Managing Key Performance Indicators

Managing KPIs

£500.00

This toolkit offers practical ways to manage KPIs (Key Performance Indicators) and allow all levels to fully understand their relevance and importance to their organisation; including how to effectively manage their own KPI’s and those of others.

Customer service workbook

Customer Service

£500.00

This toolkit supports participants to challenge and enhance the customer experience they offer.  

Driving high performance through coaching

Driving High Performance Through Coaching

£500.00

This toolkit is a crucial element of a managers armoury, equipping them with practical techniques to have ‘challenging’ conversations; improve poor and average performance; and ensure high performers remain high performers.